Effective Date: 21 January 2026
Thank you for shopping with J.P. Mills. We take utmost care in preparing, packing, and delivering our products. As we deal in food and spice items, this policy outlines the specific conditions under which returns, refunds, or replacements are accepted, in compliance with food safety and hygiene standards.
48-Hour Return, Refund & Replacement Policy (Food Products)
Due to the perishable and consumable nature of our products, returns are accepted only within 48 hours of delivery and only under the following circumstances:
- Product received is damaged
- Product received is leaked or tampered
- Incorrect product delivered
- Manufacturing defect or quality issue
- Product is expired at the time of delivery
Returns for any other reason will not be accepted.
How to Raise a Return or Refund Request (Within 48 Hours)
If you experience any of the above issues, you must notify us within 48 hours of delivery by emailing info@jpmills.in with the following details:
- Order ID
- Clear photos and/or video of the product and outer packaging
- A brief description of the issue
⚠️ Requests submitted after 48 hours of delivery may not be eligible for return, refund, or replacement.
Inspection & Approval Process
Once we receive your request:
- Our team will review the submitted details
- If approved, we will offer either:
- A free replacement, OR
- A refund, if replacement is not feasible
The final decision to provide a refund or replacement rests solely with J.P. Mills.
Replacement Delivery Timeline
- Approved replacement products will be delivered within 5–7 business days
- Delivery timelines may vary depending on location and courier partner availability
Refund Processing Timeline
- Approved refunds will be processed to the original payment method
- Refunds are generally completed within 7–10 business days
- Shipping charges (if applicable) are non-refundable, unless the issue occurred due to our error
Order Cancellation Policy
- Orders can be cancelled only before shipment
- Once an order has been dispatched, cancellation requests will not be accepted
- To cancel an order, contact us immediately at info@jpmills.in
Non-Refundable & Non-Returnable Cases
Refunds or replacements will not be issued in the following situations:
- Products that are opened or partially used
- Orders placed with incorrect address or contact details
- Delays caused by courier partners, natural events, or unforeseen circumstances
- Issues related to taste preference or personal dislike
- Requests raised after 48 hours of delivery
Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check with your bank or payment provider
- Contact us at info@jpmills.in with your Order ID
Policy Updates
J.P. Mills reserves the right to modify or update this Return, Refund & Replacement Policy at any time. Any changes will be reflected on this page with an updated effective date.
Contact Information
For any questions regarding returns, refunds, or replacements, please contact:
J.P. Mills
📧 Email: info@jpmills.in
📞 Phone: +91-9163131030
📍 Address: Noapara Khudiram Palli, West Bengal – 700132, India